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Standard shipping to Malaysia typically takes 1–2 business days after dispatch. Express options are available at checkout.

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We offer a 30-day return window for most products. Items must be unused, in their original packaging, and accompanied by proof of purchase to qualify for a full refund.

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We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All transactions are processed securely via Stripe and charged in MYR.

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Experal

Law

Consumer Financial Services Complaints and Compensation - A Guide for the Financial Services Market

Sold byBooks for Life

SKU: 9780414034044

RM1,634.46

Only 10 left in stock

Description

This fully revised new edition examines the compliance and redress regime for mis-selling, administration and claims problems with a practical emphasis on complaint handling, It is an easy to use guide to the complaints sourcebook for the smaller IFA. For larger firms and their professional advisers it acts as an effective reference book enabling the reader to rapidly refresh their understanding of the rules and "best practice" procedures.

Specifications

ISBN-13: 9780414034044
Author: Adam Samuel
Publisher: Sweet & Maxwell Ltd
Publication Date: 2017-07-24
Binding: paperback
Condition: new
Pages: 300
Language: english
Country of Origin: United States
Weight (g): 400
Height (mm): 30
Length (mm): 198
Width (mm): 132

Frequently Asked Questions

: Standard shipping to Malaysia typically takes 1–2 business days after dispatch. Express options are available at checkout.
: We offer a 30-day return window for most products. Items must be unused, in their original packaging, and accompanied by proof of purchase to qualify for a full refund.
: We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All transactions are processed securely via Stripe and charged in MYR.
: Yes — we never store your card details. All payments are handled by Stripe, a PCI-DSS Level 1 certified payment processor, using industry-standard TLS encryption.
: Some products can be backordered — you will see a note on the product page if this is the case. We will ship as soon as stock arrives and keep you updated via email.
: Once your order is dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.