Leveraging the Impact of 360-degree Feedback

Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants working with clients, the book draws on a proven ten-step program and lessons learned over the past twenty years of research and practice. The authors present step-by-step suggestions for the successful implementation of 360-degree feedback as well as a collection of best practices that the Center for Creative Leadership has observed and tested with their broad base of clients.Table of ContentAcknowledgments. Introduction. Chapter 1. The Purpose and Uses of 360-Degree Feedback. Chapter 2. Implementing a 360-Degree Feedback Process. Chapter 3. Delivering Feedback. Chapter 4. Ensuring 360-Degree Feedback Success. Chapter 5. Current Issues and Future Directions for 360-Degree Feedback. Appendix A. Sample Presentation for Orientation Session. Appendix B: Glossary of 360-Degree Feedback Terms. References. Recommended Resources. About the Authors.Biographical NoteJohn W. Fleenor is group director, Knowledge and Innovation Resources, at the Center for Creative Leadership (CCL). Sylvester Taylor is group director, Assessment and Development Resources, at CCL. Craig Chappelow is a senior manager at CCL where he divides his time between working with clients and managing the Executive Dimensions 360-degree assessment. The Center for Creative Leadership is a top-ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research.Implement 360-Degree Feedback the CCL Way Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants working with clients, the book draws on a proven ten-step program and lessons learned over the past twenty years of research and practice. The authors present step-by-step suggestions for the successful implementation of 360-degree feedback as well as a collection of best practices that the Center for Creative Leadership has observed and tested with their broad base of clients. Advance Praise for Leveraging the Impact of 360-Degree Feedback "We've all seen abuses and misuses of 360 feedback—from dumping summary reports in managers' laps without any support to more egregious ethical violations such as using 'confidential' data to make termination and compensation decisions. This meaty how-to guide is long overdue. Once again, the Center has 'written the book'—it is sure to become a definitive resource for anyone serious about development." —Rob Kaiser, partner, Kaplan DeVries Inc. "This is a comprehensive guide to implementing a successful 360 feedback process from an organization with a rich history in leadership development and the use of assessments. We should all listen to their advice." —David W. Bracken, Ph.D., executive consultant, Kenexa "Fleenor, Taylor, and Chappelow take on the formidable task of distilling decades of CCL's research and practical experience into straightforward how-to's that organizations can easily understand and apply—and they succeed beautifully. This volume is sure to quickly become a dog-eared favorite in the collections of organizational insiders and consultants alike." —Bart Craig, Ph.D., Department of Psychology, North Carolina State University