Disaster management - A guide to issues management and crisis communication

In an increasingly unpredictable world, it is essential that managers have the theoretical and practical tools for dealing with crises and disasters. No two disasters are the same. However, it is possible to identify common features of, as well as the mechanisms needed to deal with, a variety of potential disasters. High on the list are effective communications, having a Crisis Management Plan in place, training Personnel, and knowing how to handle individual stress and group behavior. This book is a practical step by step guide to managing crisis situations in the work environment, with a strong emphasis on communications.Table of Content1. THE ROLE OF PR IN CREATING THE RIGHT ENVIRONMENT SHOULD A CRISIS OCCUR; 2. WHAT IS ISSUE MANAGEMENT; 3. CRISIS MANAGEMENT - TYPES, DEVELOPMENT CYCLES; 4. CRISIS PREPARDNESS; 5. CRISIS MANAGEMENT PLAN; 6. IMPLENTING YOUR CRISIS MANAGEMENT PLAN; 7. MEDIA RELATIONS; 8. FOLLOW-UP COMMUNICATIONS; 9. TRAINING AND TESTING; 10.BEHAVIOURAL RESPONSES; 11.SELECTED CASE STUDIES AND CHECK LISTSIn an increasingly unpredictable world, it is essential that managers have the theoretical and practical tools for dealing with crises and disasters. No two disasters are the same. However, it is possible to identify common features of, as well as the mechanisms needed to deal with, a variety of potential disasters. High on the list are effective communications, having a Crisis Management Plan in place, training Personnel, and knowing how to handle individual stress and group behavior. This book is a practical step by step guide to managing crisis situations in the work environment, with a strong emphasis on communications.